Launching Your Patient Access Centers
What to avoid when standardizing and centralizing ambulatory front-office functions
The COVID-19 pandemic has accelerated the need for healthcare organizations to provide world-class patient access experiences. Hospitals and health systems that prioritized such initiatives prior to the pandemic were already organized and able to rapidly adapt to the changing environment while maintaining telephonic and virtual accessibility for their patients and families.
While healthcare organizations that have yet to launch a comprehensive patient access strategy have risen to the unprecedented occasion, leveraging an existing, high-performing patient access center would have lightened the operational lift and expedited the ability to maintain customer service standards during this stressful period.
This whitepaper details the common missteps organizations should avoid in order to develop and sustain transformational change in ambulatory front-office services via standardization and centralization.
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